Privacy Policy

Last updated: September 6, 2026

At Nene and Boyz Catering and Bakery ("we," "us," or "our"), we are committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, and protect your information when you use our website to design custom cakes, order from our catalog, and arrange pickup or delivery.

Information We Collect

When you place an order or submit a custom cake design, we collect the following information:

• Contact details: your name, email address, and phone number.
• Order details: cake design selections, catalog items, quantities, preferred date and time, fulfillment type (pickup or delivery), and delivery address.
• Payment information: your selected payment method. For online card payments, processing is handled securely by our payment provider, Stripe, and we do not store your full card details on our servers.
• Notes: any additional instructions, allergies, or special requests you share with us.

How We Use Your Information

• To prepare and fulfill your custom cake and catalog orders.
• To contact you regarding your order, including confirmation, scheduling, and delivery coordination.
• To process payments securely through our payment provider.
• To improve our products, services, and website experience.

Sharing Your Information

We do not sell or rent your personal information. We share your details only as necessary to fulfill your order — for example, with our payment processor (Stripe) to complete card transactions, and internally with our baking and delivery team to prepare and deliver your order. We may disclose information where required by law.

Data Retention

We retain your order information for as long as necessary to fulfill your order and to maintain accurate business records in accordance with applicable legal requirements.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to your request in accordance with applicable privacy laws.

Children's Privacy

Our services are intended for use by adults placing orders. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us through our website.