Last updated: September 6, 2026
At Nene and Boyz Catering and Bakery, we take pride in every custom cake and catalog order we prepare. Because our products are made-to-order and often custom-designed, our refund policy is as follows.
No refund will be issued for mistakes made on the order form. This includes, but is not limited to, incorrect flavor, size, frosting color, message, date, time, delivery address, or any other detail submitted by the customer. Please review your order carefully before submitting it, as we prepare each order based on the information you provide.
Refunds are only issued where the error is the fault of Nene and Boyz Catering and Bakery. This includes situations such as a cake prepared differently from your confirmed order, a significantly damaged or incorrect item delivered, or an order not fulfilled on the agreed date and time due to our error. In these cases, please contact us within 48 hours of pickup or delivery, and we will review the matter and arrange an appropriate refund or replacement.
To request a refund for a company error, contact us through our website within 48 hours of receiving your order, including your order details and a description of the issue. Approved refunds will be returned using the original payment method where possible.
Because our products are made-to-order, cancellations and refunds are not available once preparation has begun. Please contact us as soon as possible if you need to make changes.